s7 FAQ — Security, Deposits and VIP
Find answers to all your questions about account security, playing on mobile, how to deposit money, VIP cashback and responsible gaming at s7 — all on this page.
Security
Mobile Gaming
Deposits
VIP Programme
Responsible Gaming
Whether you are opening an account at s7 for the first time or you are a regular player looking to find out how to withdraw via bKash or Nagad — this page has 23 questions and answers organised into five sections. Each answer is written based on real experience so you can easily find a solution to your own issue. Responsible gaming information is also included here, because s7 believes that safe and measured play gives the best experience.
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Section 1
Stay Safe
A good password should have at least 12 characters — combine uppercase letters, lowercase letters, numbers and special characters (such as @, #, $). Avoid your own name, date of birth or simple numbers like "123456". Do not use your s7 account password on any other site, and change your password every few months.
Go to the s7 login page right away and change your password. Then contact s7's 24/7 live chat and ask them to temporarily suspend the account. Make sure the mobile number and email you used for registration are also secure. If you see any unfamiliar transactions, take a screenshot and send it to the support team — action will be taken promptly.
Always check the address bar in your browser to confirm the domain is correct. Fake sites with slight spelling changes can look exactly like the real site. Do not click links from unknown sources — especially "bonus offer" links arriving via WhatsApp or SMS. The real s7 site uses HTTPS and displays a padlock icon.
Yes. s7 uses SSL encryption, which keeps your personal information and financial transaction data secure. Your name, mobile number and payment details are all transferred through encrypted channels. You can find full details on how s7 stores and uses information on the Privacy Policy page.
Never share your OTP, bKash PIN, Nagad PIN or Rocket PIN with anyone — not even someone claiming to be an s7 support representative. The real s7 support team will never ask for this kind of information by phone or chat. If anyone asks, treat it as a fraudulent attempt and report it to s7's official live chat immediately.
Section 2
Mobile Gaming
On an Android phone, open the s7 site in Chrome, then tap the three-dot menu at the top right and select "Add to Home Screen". On an iPhone, open the site in Safari, tap the Share button at the bottom and select "Add to Home Screen". After that you can open s7 directly from your home screen, just like an app.
Yes, the s7 website is fully optimised for mobile. Slots, live casino, cricket betting — all sections run smoothly in a phone browser. Everything from s7 slots to Ezugi Live Casino can be enjoyed normally in Chrome or Safari — no separate app needed.
When the connection is restored and you re-enter the game, the session is usually recovered automatically. For slots or fishing games, the result of any round in progress when the connection dropped is determined by the server — so no bet is lost. If there is an issue, check your transaction history and contact s7's live chat if anything seems wrong.
Both the s7 Android (APK) and iOS versions are available. The app is available through official channels — downloading from any third-party link or app store is not safe. More information about the app is on the s7 App page. Downloading from the official source keeps both your device and account secure.
s7 runs best with a good internet connection (4G or Wi-Fi). Clear your browser cache from time to time. A stable Wi-Fi connection is ideal for live casino or high-definition slots. Games may slow down on a weak data connection — in that case you can choose lower-bandwidth game options.
Section 3
How to Deposit
s7 does not charge any additional fees on deposits from its side. However, your payment method's own transaction terms (bKash, Nagad, Rocket, Upay or bank) may apply. Check the charge policy of your preferred mobile banking app once to get the best experience.
bKash, Nagad, Rocket, Upay and bank transfer can all be used to deposit at s7. For bank transfers, major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank and Islami Bank are supported. These same methods are also used for withdrawals.
Log in to your s7 account and go to the deposit section. Select Nagad as the payment method, enter the amount, and follow the instructions shown on the screen. Once you complete the verification in your Nagad app, your balance is usually updated within a few moments.
The minimum deposit at s7 is ৳100 — and this applies to all payment methods (bKash, Nagad, Rocket, Upay and bank transfer). That means you can start with just ৳100. A 150% bonus is available on the first deposit, up to a maximum of ৳15,000 — the bonus amount must be wagered 10 times.
The minimum withdrawal amount at s7 is ৳500. After a successful request, the money generally reaches your bKash, Nagad, Rocket or Upay account within 1 hour. The same target applies to bank transfers. Account verification must be completed before starting the withdrawal process.
Category 4
VIP Program
The s7 VIP Program offers weekly cashback, priority withdrawal processing, and early access to special promotions. The higher your tier, the greater the benefits. For regular players, it is the best way to earn cashback.
Tier changes are based on regular play and betting activity at s7. The more active you are, the faster you can move to the next level. Consistent participation is the key to progressing from Bronze to Silver, Gold and the top Platinum tier. You will receive a notification when you qualify for a tier upgrade.
There are four levels in s7 VIP. Bronze: up to 0.4% weekly cashback. Silver: up to 0.8%. Gold: up to 1.1%. Platinum: up to 1.5%. For example, if a Gold member has a net loss of ৳20,000 in a given week, they will receive ৳20,000 × 1.1% = ৳220 in cashback.
Weekly cashback is calculated by subtracting total winnings from total losses for the week. The percentage set for your tier is then applied to this net loss. Cashback is added directly to your account and is paid out once per week. This is not a bonus — it is a portion of your net loss returned to you.
If you are inactive for a long period or your activity drops significantly, your tier may be reviewed. s7 generally notifies members before such a review takes place. Regular participation is necessary to maintain your tier. You can ask on live chat for full details of VIP benefits.
Category 5
Responsible Gaming
Yes, s7 offers a deposit limit feature as part of responsible gaming. You can set daily, weekly, or monthly limits to avoid spending beyond your budget. For more details, visit the Responsible Gaming page or contact us via live chat.
If you feel your gaming habits are getting out of control, contact the s7 support team — they will help you confidentially. You can also talk to a family member or a trusted friend. In Bangladesh, several organisations including Kaan Pete Roi offer mental health support. Asking for help is a sign of strength.
Yes. You must be 21 years of age or older to open an account and take part in betting or casino activities at s7. Documents proving age may be required during account verification. Gaming by minors is prohibited both legally and ethically — this rule is strictly enforced.
Both cooling-off (a temporary break) and self-exclusion (a longer-term block) are available at s7. Cooling-off keeps the account inactive for a set number of days, while self-exclusion allows the account to be closed for a longer period. Contact the support team to activate either option.
Some warning signs are: spending beyond your budget, placing repeated bets to recover lost money, being unable to cut down on play, losing focus on family or work, and feeling restless when you cannot play. If you notice these signs, take a break and let someone you trust know. s7 always encourages responsible gaming.
Still have questions?
The s7 support team is available seven days a week, day and night.
Log in to your s7 accountNeed more help? We're here
If you didn't find your answer in this FAQ, the s7 support team is ready to assist in both Bengali and English. There are two ways to reach us:
24/7 Live Chat
Start a chat directly from any page on the site. You can speak in Bengali — any time of day or night.
Email Support
For detailed issues, write to us at: — the team replies in both Bengali and English.
For individuals aged 21+. Please read the Terms and Conditions before taking part in betting and casino activities.